Privacy Policy

1. Introduction

This Privacy Policy applies to Neuro Diver Chat - AI Care Chat (the "App"), owned and operated by Wilbur Foundation and developed by Core Pulse Life Ai Solutions ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and Service.

Please read this Privacy Policy carefully. By using Neuro Diver Chat, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, password
• Use the Service: Calendar events, reminders, notes, contact information
• Contact support: Communication content and metadata
• Enable notifications: Device tokens and notification preferences

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage data: Pages visited, features used, time spent
• Device information: Browser type, operating system, device identifiers
• Log data: IP address, access times, error logs
• Cookies and tracking: Session management, preferences

2.3 Information We Do NOT Collect

We do NOT collect:

• Social Security numbers or government ID numbers
• Financial information (credit card numbers, bank accounts)
• Precise geolocation data without your consent
• Biometric data

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Provide and maintain the Service
• Process your transactions and requests
• Send reminders and notifications
• Sync data across your devices

3.2 Service Improvement

• Analyze usage patterns to improve features
• Develop new functionality
• Fix bugs and technical issues
• Conduct research and testing

3.3 Communication

• Send service-related announcements
• Respond to customer support inquiries
• Send security alerts and updates
• Notify you of changes to our policies

3.4 Security and Fraud Prevention

• Detect and prevent unauthorized access
• Protect against fraud and abuse
• Comply with legal obligations

4. How We Protect Your Information

4.1 Technical Security Measures

• Encryption: All data is encrypted at rest (AES-256) and in transit (TLS 1.3)
• Access controls: Role-based access with multi-factor authentication
• Infrastructure security: AWS cloud services with SOC 2 Type II compliance
• Regular audits: Penetration testing and security assessments
• Monitoring: 24/7 security monitoring and intrusion detection

4.2 Organizational Security Measures

• Employee training on data protection
• Confidentiality agreements with all personnel
• Limited access to personal data on a need-to-know basis
• Incident response procedures

4.3 Your Security Responsibilities

• Use strong, unique passwords
• Enable two-factor authentication when available
• Keep your login credentials confidential
• Report suspicious activity immediately

5. Data Sharing and Disclosure

5.1 We Do NOT Sell Your Data

We will NEVER sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 When We May Share Data

We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our Service:

• Cloud hosting: AWS (data storage and processing)
• Email services: Transactional email delivery
• Analytics: Anonymized usage analytics (opt-out available)
• Payment processing: Secure payment gateway (if applicable)

These providers are contractually obligated to protect your data and may not use it for other purposes.

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Protect our rights and property
• Prevent fraud or security threats
• Protect the safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

6. Your Privacy Rights

6.1 Access and Portability

• Right to access: Request a copy of your personal data
• Data portability: Export your data in a machine-readable format

6.2 Correction and Deletion

• Right to correct: Update inaccurate information
• Right to delete: Request deletion of your personal data
• Account closure: Delete your account and associated data

6.3 Control and Consent

• Opt-out of emails: Unsubscribe from non-essential communications
• Disable notifications: Manage push notification preferences
• Cookie preferences: Control cookie usage through browser settings
• Withdraw consent: Revoke consent for data processing

6.4 How to Exercise Your Rights

To exercise any of these rights, contact us at info@wilburfoundation.com. We will respond within 30 days.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Default retention periods:

• Active accounts: Retained while account is active
• Closed accounts: Deleted within 90 days unless legally required to retain
• Log data: Retained for 12 months
• Backups: May persist for up to 30 days after deletion

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@wilburfoundation.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the European Commission
• Privacy Shield frameworks (where applicable)
• Encryption and security measures during transfer

10. Cookies and Tracking Technologies

10.1 What We Use

• Essential cookies: Required for the Service to function
• Functional cookies: Remember your preferences
• Analytics cookies: Understand how you use our Service (opt-out available)

10.2 Your Choices

You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Sending an email notification
• Displaying a prominent notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or our privacy practices regarding Neuro Diver Chat - AI Care Chat, contact us:

Wilbur Foundation
Developer: Core Pulse Life Ai Solutions
Email: info@wilburfoundation.com